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Top Security can manage all of your alarm activations through our 24/7 Alarm Response Service. By making Top Security your number 1. keyholder this response service delivers peace of mind and removes the need for you or a staff member to attend activations. We take care of everything and should there be a serious incident on the site, our staff will arange everything from physical repairs with glaziers and locksmiths to temporary manned guards if required. Top Security has over 33 years experience so you can rest assured that your security is safe in our hands.
Imagine this scenario, you receive a telephone call in the early hours of the morning, your alarm has activated.
Considerations may be as follows:
These concerns can all be addressed by availing of Top’s keyholding service. We have a network of response officers who are vetted, trained and available to respond should your alarm activate.
HOW DOES IT WORK ?
Step 1: Should your alarm activate, a signal is received in our monitoring centre.
Step 2: The controller will then alert a radio controlled Top Security patrol vehicle of this emergency.
Step 3: The patrol officer who has a set of keys and site information gives immediate priority to attending the premises. Keys and documents are coded and password protected. In the event that the patrol officer is compromised whilst in the field the customer remains protected. All radio communications are carried out discreetly using the relevant codes for that customer.
Step 4: On arriving at the premises the patrol officer is trained to approach the situation with the necessary caution. He remains in radio contact with Top’s 24hr central station throughout.
Step 5: Having established the situation he is in a position to radio for back-up or other emergency services as required. The customer is only contacted in the event of a serious incident that requires their attention or further instruction. Incidents are dealt with as the circumstance requires.
Step 6: Prior to departing and re-securing the premises the patrol officer completes an alarm response report form, the original of which remains on the premises.
Step 7: On arrival at your premises the next working day you will receive a phone call from a member of Top Security’s operational staff to verify the circumstances of the activation and provide further assistance if required.
For further information please contact Top Security on (01) 490 0333 or firstname.lastname@example.org
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